Frequently Asked Questions

Shipping

How long does shipping take?

We aim to dispatch all orders within 1–3 business days. Domestic (Australian) orders typically arrive within 3–7 business days. International orders can take 7–21 business days depending on your location.

Do you ship internationally?

Yes! We ship worldwide. International shipping times and costs vary by destination and will be calculated at checkout.

Will I receive a tracking number?

Yes, once your order has been dispatched you'll receive an email with your tracking details.

Products & Materials

What materials are your jewellery pieces made from?

Our jewellery is crafted from high-quality stainless steel, designed to be durable and long-lasting. Many pieces feature glass beads, shells, and other coastal-inspired elements.

Is your jewellery waterproof?

Our stainless steel pieces are water-resistant, but we recommend removing jewellery before swimming, showering, or applying perfume and lotions to maintain their finish and longevity.

How do I care for my jewellery?

Store your pieces in a cool, dry place away from direct sunlight. Wipe gently with a soft cloth after wearing. Avoid contact with harsh chemicals, perfumes, and saltwater for extended periods.

Orders & Returns

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order is dispatched.

What is your returns policy?

We want you to love your Luna Bloom jewellery! If you're not completely satisfied, please visit our Returns & Exchanges page for full details on how to return or exchange your order.

Discounts & Promotions

Do you offer a discount for first-time customers?

Yes! Use code WELCOME15 at checkout to receive 15% off your first order.

Can I use multiple discount codes?

Only one discount code can be applied per order at checkout.

Still have questions?

We'd love to hear from you! Head to our Contact page and we'll get back to you as soon as possible.